An Overview of a Commercial HVAC Service Agreement

The contract should contain the specific tasks the contractor will handle during the scheduled maintenance. The specificity is critical since the tasks are what you pay for. For example, the contractor can specify that they will:

• Replace the air filter 
• Clean the unit 
• Lubricate the relevant parts 
• Check the relevant parts for calibrations

That way, you know what you will get with the service contract.

Apart from service tasks, the cost of the service contract should also be clear. In most cases, the cost will depend on various factors, such as:

• The contract's term
• The frequency of scheduled service 
• The contract's coverage and exclusions 
• The equipment's size 
• The equipment's age

Scrutinize the contract and negotiate a favorable price with the contractor.

Commercial HVAC units need regular service, but the frequencies of these services aren't set in stone. The frequency depends on:

• The system' sage 
• The amount of pollution the operating environment has 
• The number of times you run the system

Initially, the contractor should inspect and properly service the system. After that, they can advise you on the best schedule to use for future service.

A service contract is unlikely to cover every imaginable issue with your HVAC system. In addition, coverage varies with contractors. Therefore, the contract should specify which issues it excludes. For example, you should know whether the contract includes part replacement due to wear and tear.

Your technician might unearth unexpected problems during regular maintenance. They might even unearth an emergency problem that requires prompt repair. An ad hocre pair might be better (in terms of time and cost) than arranging for a repair later on. Ideally, your service contract should include some provisions for such repairs.

The contractor who services your system regularly has the system's service history and understands its quirks. You also have a working relationship with the contractor. Thus, it makes sense to call the contractor in case of an emergency issue before scheduled maintenance.

A good contract should include a rate for such emergency issues. At the very least, include a labor cost for different times and days. For example, you should know how much you will pay if your system breaks down on a Saturday night.

A point person is someone you can contact in case of an issue. For example, know whom to contact in case of an emergency. You should also know whom to contact in case your system doesn't perform as advertised after service.

Choose a reliable and experienced HVAC company to service your system. That is the best way to guarantee that you will get your money's worth in terms of service. Hawkins Commercial Appliance Service Inc. has serviced commercial equipment for over ten decades now. Contact us for quotes on equipment installation and service.